Return & Refund Policy

Effective Date: [Insert Date]

At Mamoria, we strive to ensure your satisfaction with every purchase. This Return & Refund Policy outlines the conditions and process for returning products and receiving refunds.

1. Eligibility for Returns

• Returns are accepted within 7–14 days from the date of delivery (depending on product category).
• Products must be unused, unopened, and in their original packaging.
• Items must include all accessories, manuals, and tags.

Non-returnable items:

• Perishable goods (e.g., formula, food supplements).
• Personal hygiene products (e.g., breast pads, nursing bras, intimate care items).
• Products that have been used, damaged, or altered.

2. Return Process

1. Contact Mamoria via email or phone to request a return, providing your order number and reason for return.
2. Our team will review your request and provide return instructions.
3. Customers are responsible for return shipping costs, unless the return is due to our error.

3. Refunds

• Refunds will be processed once the returned item is received and inspected.
• Refunds are issued using the original payment method within 7–10 business days of receiving the returned product.
• Shipping charges (if applicable) are non-refundable unless the return is due to our error.

4. Exchanges

• Product exchanges are possible subject to stock availability.
• Follow the same process as a return and indicate the item you want as a replacement.

5. Damaged or Defective Products

• If you receive a damaged or defective product, contact us within 48 hours of delivery with photos for verification.
• We will arrange a replacement or full refund at no additional cost.

6. Contact Information

For return or refund inquiries, please contact us:

Email: info@mamoria.ae
Phone: +971 55 142 1449
Address: Dubai, UAE